Harrington Group has a 16-year record of meeting or exceeding customer expectations.
Starting with our Cost of Quality program and reaching all the way to our online
hosting, we have taken the time to listen to our client-partners so that we would
better understand their needs. This is what some of our customers have to say about
"Bang for the Buck"
"My overall experience with Harrington Group has been outstanding. The employees
express a passion for their jobs and the products you sell. It is wonderful to be
able to pick up the phone and call a live person who quickly assess your questions/problems
to answer them or transfer you to the exact person who has the answer. I have never
had to go more than one transfer to find an answer. The training session we had
at your facility was extremely helpful in communicating the overall design and functionality
of HQMS. By applying the principles learned on one module to other modules I was
able to quickly and easily customize the tool for our business and deploy to our
initial test group.
When I was first reviewing the various tools on the market I rated them against
our job function needs, out of the box functionality, modularity, scalability, the
company’s ability to resist economic downturn for future support considerations,
and of course financial impact of purchasing the tool. HQMS was by far the most
“bang for the buck”. When I was presenting the tool in various presentations trying
to get funding for it, I was presented with some negative feedback. I want to share
that with you and my response because I believe it truly depicts the market niche
Harrington Group has found. The comment was “it’s like buying a Corvette for the
cigarette lighter” and I responded with “exactly”. We aren’t here to buy a Ferrari
nor are we here to pay the high maintenance costs. If you want the best priced and
lowest maintenance cost sports car, then you buy a Corvette. Sure when you first
get it you may only park the car in the garage and move it in and out to wash it.
Although, once you start really driving a corvette you quickly realize how much
fun it is and that there is a lot of technology and features built in just begging
to be utilized. This is exactly why I chose HQMS.
The plan was and still is to only release a few modules in the first phase. Then
as users become comfortable, we will release more functionality and increase their
rights within the tool, so they can be efficient and more productive. I have already
been contacted by three other business groups to work on incorporating them into
the tool. So far, the vision for HQMS here is coming to fruition. Provided the support
at Harrington Group continues to remain top notch, I am confident we will be continuing
to work together expanding HQMS’s use across the company and the Globe."
Product Development Quality Engineer
In-Sink-Erator and HQMS
"In-Sink-Erator has partnered with Harrington since the inception of HQMS.
Although there have been several productivity improvements, our most impressive
gains have been in the information arena. HQMS joins issues to parts, processes
and people providing a single perspective to any problem. With a few mouse clicks
we know who, what, when, where, and probably why, a problem occurred. In short,
HQMS has significantly enhanced our Lean, Six Sigma, and Continuous Improvement
activities at In-Sink-Erator."
Quality Analyst & Database Administrator
In-Sink-Erator • Racine, WI
"The flexibility and stability of the system has always impressed me. I have
over the years really enjoyed the user friendliness of all the products that Harrington
has to offer."
BHP Billiton • South Africa
"There are six fabrication facilities within my group. We started testing Harrington’s
HQMS in one of them January 2005. We were so impressed with the Corrective Action
[module] that we launched the use of this software into the other five facilities
in November 2005. The software is very flexible. The user can give access to only
those people who are involved or need to know of an issue and restrict access to
anyone else. This saves on the e-mail clutter while informing everyone who needs
to know of an issue. While flexible from an access point of view, it also provides
discipline to the corrective action process since it requires that a step-wise approach
very similar to the 8D process be followed. Our external auditors love the traceability
Senior Quality Engineer
IAE Corrective Action System and caWeb
"Just wanted to comment on the success of caWeb in IAE's Corrective Action
Request and Reporting (CARR) System application. We are well along the path toward
full conversion to your Internet based product and are finding that it meets our
needs for capability while exceeding our expectations for ease of use. The intuitive
nature of the system simplifies the expansion of its use throughout the organization
with minimal requirements for guidance and administration.
As you are well aware, IAE is an international aerospace consortium including Pratt
& Whitney, Rolls Royce, MTU and Japanese Aero Engines Corp. with development,
manufacturing, assembly, overhaul and customer support facilities literally across
the face of the globe. CaWeb has improved communication among nearly 100 broadly
diverse individuals and offices, facilitating improved problem reporting, material
management supporting investigations and corrective action reporting.
IAE Quality Assurance is absolutely certain that our goals for simplified issue
management, reduced reconciliation effort and improved response time will be achieved
through the functionality of caWeb. We are confident that our customers and we will
benefit, as a result, with significantly improved solutions to identified opportunities
and the inevitable reduction in recurrences.
Thank you for your product and your exceptional support during our conversion."
IAE Mgr, Quality Systems
International Aero Engines
Neuman Aluminum and Desktop Applications
"When it comes to product support and account management, your team
members are EXTREMELY helpful, informative, and supportive ...THAT is true Customer
Service - and trust me I am one satisfied Customer.
Regarding Harrington Products - I have used them extensively over the last 5 years.
Doc System / Issue Mgmt / Audit Master 3 / Supplier Rating System are EXCELLENT
programs and have enabled me to successfully implement two Quality Systems (ISO9002
/ QS9000) for our company. I would highly recommend your products (and do on almost
a daily basis) to anyone looking to implement an ISO/QS9000 based Quality System.
Not only are they extremely easy to use (all windows /access based as opposed to
Lotus Notes), they are also very affordable on the budget. Our company is rapidly
expanding and we now have 4 companies utilizing Harrington products.
Recently, I returned from Austria where they viewed my Doc System & CA5 (on
the laptop). Their request - how do we get them for our site? We would like to put
the entire corporation into Harrington products. Again I thank you for all of your
Michael D. Polinko
Director of Quality Assurance
Neuman Aluminum USA
Energizer and Harrington's Customer Service
"As an IT Analyst I work with many software vendors in support of multiple
lines of business for a multinational company and there is no other software vendor
that offers the support, customer service and value better then the Harrington Group."
Joseph C. Simmons
IT Technical Analyst
Energizer Personal Care Div.