Harrington Group has a 16-year record of meeting or exceeding customer expectations. Starting with our Cost of Quality program and reaching all the way to our online hosting, we have taken the time to listen to our client-partners so that we would better understand their needs. This is what some of
our customers have to say about our performance...
In-Sink-Erator and HQMS
"In-Sink-Erator has partnered with Harrington since the inception of HQMS. Although there have been several productivity improvements, our most impressive gains have been in the information arena. HQMS joins issues to parts, processes and people providing a single perspective to any problem. With a few mouse clicks we know who, what, when, where, and probably why, a problem occurred. In short, HQMS has significantly enhanced our Lean, Six Sigma, and Continuous Improvement activities at In-Sink-Erator."
Dave Wallschlaeger
Quality Analyst & Database Administrator
In-Sink-Erator • Racine, WI
BHP Billiton
"The flexibility and stability of the system has always impressed me. I have over the years really enjoyed the user friendliness of all the products that Harrington has to offer."
Nick Cavalieratos
Risk Manager
BHP Billiton • South Africa
HQMS Communications
"There are six fabrication facilities within my group. We started testing Harrington’s HQMS in one of them January 2005. We were so impressed with the Corrective Action [module] that we launched the use of this software into the other five facilities in November 2005. The software is very flexible. The user can give access to only those people who are involved or need to know of an issue and restrict access to anyone else. This saves on the e-mail clutter while informing everyone who needs to know of an issue. While flexible from an access point of view, it also provides discipline to the corrective action process since it requires that a step-wise approach very similar to the 8D process be followed. Our external auditors love the traceability this provides."
Bonnie Smith
Senior Quality Engineer
Cleveland, TN
IAE Corrective Action System and caWeb
"Just wanted to comment on the success of caWeb in IAE's Corrective Action Request and Reporting (CARR) System application. We are well along the path toward full conversion to your Internet based product and are finding that it meets our needs for capability while exceeding our expectations for ease of use. The intuitive nature of the system simplifies the expansion of its use throughout the organization with minimal requirements for guidance and administration.
As you are well aware, IAE is an international aerospace consortium including Pratt & Whitney, Rolls Royce, MTU and Japanese Aero Engines Corp. with development, manufacturing, assembly, overhaul and customer support facilities literally across the face of the globe. CaWeb has improved communication among nearly 100 broadly diverse individuals and offices, facilitating improved problem reporting, material management supporting investigations and corrective action reporting.
IAE Quality Assurance is absolutely certain that our goals for simplified issue management, reduced reconciliation effort and improved response time will be achieved through the functionality of caWeb. We are confident that our customers and we will benefit, as a result, with significantly improved solutions to identified opportunities and the inevitable reduction in recurrences.
Thank you for your product and your exceptional support during our conversion."
John Sacha
IAE Mgr, Quality Systems
International Aero Engines
Neuman Aluminum and Desktop Applications
"When it comes to product support and account management, your team members are EXTREMELY helpful, informative, and supportive ...THAT is true Customer Service - and trust me I am one satisfied Customer.
Regarding Harrington Products - I have used them extensively over the last 5 years. Doc System / Issue Mgmt / Audit Master 3 / Supplier Rating System are EXCELLENT programs and have enabled me to successfully implement two Quality Systems (ISO9002 / QS9000) for our company. I would highly recommend your products (and do on almost a daily basis) to anyone looking to implement an ISO/QS9000 based Quality System.
Not only are they extremely easy to use (all windows /access based as opposed to Lotus Notes), they are also very affordable on the budget. Our company is rapidly expanding and we now have 4 companies utilizing Harrington products.
Recently, I returned from Austria where they viewed my Doc System & CA5 (on the laptop). Their request - how do we get them for our site? We would like to put the entire corporation into Harrington products. Again I thank you for all of your assistance..."
Michael D. Polinko
Director of Quality Assurance
Neuman Aluminum USA
Dynamic Details and caWeb
"Dynamic Details, a company specializing in design and fabrication of custom printed circuits, was looking for a Corporate Global Solution for managing corrective actions and customer support issues. After evaluating several different applications we selected The Harrington Group's caWeb Corporate Action solution.
Not only did it meet all of our criteria for a user friendly, yet powerful tool, it proved to be very affordable and has saved us both time and money. caWeb allows us to measure our customer satisfaction effectively. And by employing it internally and externally, we are able to address issues and actions in real time, both within the US and abroad. Its scalability and reach (based on its web technology) ensures that Sales, Management and Staff have access 24/7 from anywhere in the world. We have found it is just as useful covering Corrective/Preventative Actions (Internal & External) as it is for Program Management and Monitoring Projects.
What we found in CaWeb was a tool that allowed us the flexibility for managing our issues and actions with the depth to meet the needs of the entire corporation. caWeb has proven to be a significant asset to our quality goals and objectives. It is user friendly and flexible, and meets the needs of the entire Corporation, It has endless possibilities."
Lorraine Hook
Corporate Quality Systems Manager
Dynamic Details, Inc.