External Entry
The external ComPort page allows any customer or member of the public to submit questions or problems for your quality team to deal with. This maintains the security of your system, but gives your clients a hands-on involvement in the resolution of problems.

Live Internal Record
ComPort creates a live record in caWeb4 and automatically assigns the record to the appropriate user to be addressed.

External Review
ComPort allows the outside party that initiated the record to review it at any time without compromising your secure system. This completes the loop and returns the results of the initiators feedback to them.

Administration
The ComPort administration page allows you to control which user new records are assigned to, what data outside personnel can see, and just how much they are able to interact with your secure system.