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Web-Based Customer Complaint Tracking
caWeb, for Customer Complaints, is a pre-configured system ready to use, right out
of the box, with or without hosting services. This system will help your business
increase revenue by converging communications technologies in order to work more
efficiently and improve customer service. Resolve Customer Issues quickly, track
lessons learned, report on areas within your company that need more attention and
improve your processes. Simple, Easy to Use with little to no training needed.
caWeb, when used in conjunction with our Comport Product, gives your customers the
ability to initiate their suggestions or comments directly into your caWeb tracking
system. Additional information can be requested from your customer when necessary,
also using the ComPort. Get notified by automatic email when complaints arrive,
when they are due or overdue.
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Force Resolution
Making issues highly visible and getting the right people on the job is critical
to making corrective actions effective in your business. caWeb provides the visibility
and assignment needed to prioritize and act on issues.
Read the Benefits...
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Provide Your Own Hardware or Have Us Host caWeb For You
Harrington Group has servers and technical support standing by to host your caWeb
with the flip of a switch. Our Hosting
Options...
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Full Detail Reports and Graphs
Management oversight and communication are very difficult if management personnel
do not know what is happening in their quality system. caWeb provides detailed reports
and graphs to make sure management can stay on top of every aspect of quality control.
Review caWeb's Reporting Abilities...
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Zero Client
Maintaining software installations and updates on dozens of computers can be a headache;
maintaining software installations on thousands of computers is a real nightmare.
Install caWeb once on your server, and never worry about the software on the rest
of your network.
Download the Brochure...
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Interactive Customer Feedback
Implementing customer feedback is one of the most important aspects of any quality
management system. ComPort, Harrington group's communications portal, allows customers
to enter feedback or problems directly into your quality system, and track progress
being made towards the resolution of the problem.
Experience ComPort in Action...
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