|
Web Based Corrective Action
As businesses seek to adopt a more proactive customer service model, they are increasingly focused on ensuring that customer requests are handled promptly and efficiently. However, more often than not, improved customer service initiatives are faced with technology challenges. Because customer seek assistance via email, voicemail, and fax, a unified system to facilitate and streamline resolution to these issues is more important than ever. caWeb will help your business increase revenue by converging communications technologies in order to work more efficiently and improve customer service. caWeb4 is a web based corrective action and issue management system that can be adopted for any organization and any industry to track and manage any issues that your business may deal with.
|
Force Resolution
Making issues highly visible and getting the right people on the job is critical to making corrective actions effective in your business. caWeb provides the visibility and assignment needed to prioritize and act on issues. Read the Benefits...
|
|
Full Control
Determining what users have access to what information and providing appropriate managerial oversight prevent the dissemination of harmful data. caWeb's access control lets you decide what any user can view or modify. See the Features...
|
|
Provide Your Own Hardware or Have Us Host caWeb For You
Harrington Group has servers and technical support standing by to host your caWeb with the flip of a switch. Our Hosting Options...
|
|
Full Detail Reports and Graphs
Management oversight and communication are very difficult if management personnel do not know what is happening in their quality system. caWeb provide detailed reports and graphs to make sure management can stay on top of every aspect of quality control. Review caWeb's Reporting Abilities...
|
|
Zero Client
Maintaining software installations and updates on dozens of computers can be a headache; maintaining software installations on thousands of computers is a real nightmare. Install caWeb once on your server, and never worry about the software on the rest of your network. Download the Brochure...
|
|
Interactive Customer Feedback
Implementing customer feedback is one of the most important aspects of any quality management system. ComPort, Harrington group's communications portal, allows customers to enter feedback or problems directly into you quality system, and track progress being made towards the resolution of the problem. Experience ComPort in Action...
|
|